Holidaymate has compiled the following information to enable you to make an informed decision on your choice of holiday or flight.  This essential reading contains our terms and conditions and other information that we deem important for you to take into consideration.  We would ask you to read this guide carefully before booking as we will assume you have read, understood and accepted these conditions prior to proceeding with your booking and they will form part of the Contract between us.
Holidaymate reserves the right to change any information contained within this website at any time, including these terms and conditions. We do our utmost to ensure the information is correct to the best of our knowledge; however circumstances can cause changes i.e. flight operators changing their flight times. We also rely on our suppliers for accurate details and use their information in good faith. We will endeavour to inform you of any important changes as soon as we are made aware of them. However we cannot be held responsible for matters beyond our control.
It is important that you re-read the terms and conditions if you have used this website before as they may have changed.
Holiday Mate ltd will organise for you to enter into a Contract with the Provider of the travel related service including but not exclusive to, Tour Operators, Accommodation Providers, Airlines, Transfer Companies etc.
Holiday Mate Ltd. is acting as the Travel Provider’s agent in arranging your booking with them and the Travel Provider is the Principal, or the agent to the principal.
Your booking through Holiday Mate Ltd. is subject to both our Agency Terms of Business and the specific booking conditions of the relevant Travel Provider.
In completing your booking with us you are accepting both our Agency Terms of Business and the Booking Conditions of the relevant Travel Provider for that product.Each product is classed as a separate booking in its` own right, whether for a flight, hotel or any other component of your travel requirements. You can choose to make more than one product booking at a time and these bookings; even when linked to the same dates of travel, do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992  nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003 ("ATOL Regulations").
The only exception to this is if you book a Package Holiday provided by a third party Tour Operator. Although such bookings will be a package as formally defined in the legislation referred to above; it is the third party Tour Operator which is providing the Package and not Holiday Mate Ltd., who are only acting as the Travel Provider’s agent.

Booking Request and Contract
You may only use the booking service on this website if you are over 18 years of age and can lawfully enter into a Contract under UK law.  You, as the lead-name on the booking request must have the authority to be responsible for booking and paying for any other passengers entered on the booking form.  You will also be responsible for receiving any communications involved, notifying other members of important information or updates and making changes on behalf of the rest of your party.
When you book a holiday, flight or other travel service through us our Contract with you is made as soon as we confirm the booking request.  This is usually made via e-mail, but may be done verbally or by post.  We will process your booking and provided that everything is available on the terms you requested we would accept your booking and debit your debit/credit card accordingly.  Such Contract will be deemed to accept the terms and conditions herein.
If you book your holiday package within 3 days of your departure date we would ask that you contact our Sales Team on 0844 8561921 begin_of_the_skype_highlighting              0844 8561921      end_of_the_skype_highlighting if you have not received an email from us within 12 hours.
Should you book a last minute holiday (within 10 weeks of the departure date), a Contract exists when a verbal confirmation is given over the phone.  Any extra accommodation we have available whose descriptions are not included on this website may be on offer for such bookings.  As these may be properties previously unknown to us we have accepted the information from suppliers in good faith.  We are only responsible for the description we supply on the booking invoice or verbally.
We do not accept responsibility for any booking request made on-line that is not confirmed by us.  It is your responsibility to contact us if you do not have a response from any booking request made.
Once the Contract has been initiated we are responsible for providing you with the holiday package you have requested and you are responsible for the payment. 
We will email you a confirmation notice itemising your booking – please ensure this is checked carefully and notify us immediately if any information is incorrect.
Within 7 working days we will issue a confirmation invoice showing any amount due, if applicable. 
Prices
Accommodation Prices
The prices displayed on our holiday accommodation searches are in £ Pound Sterling, based on two full fare paying adults sharing a standard twin room facility.  For apartments the prices are based per apartment.
Flight Prices
Flight prices quoted are in £ Pound Sterling, based on an adult seat price and include the VAT on flights within the E.C.
We are not responsible for any changes the Flight Operator makes to the flight availability or prices.  We will inform you if there is any change to your flight request within 24 hours where possible.
Once your flight has been booked the price is guaranteed unless there are events beyond the Flight Operator’s control – please refer to section ‘Events Beyond our Control’.
Changes Prior to Contract
If we find there are changes in the price, flight details or the accommodation you have chosen becomes unavailable between your request and our confirmation to you, we will contact you within 24 hours to consider suitable alternatives.
If we cannot find anything suitable for your needs, you have the right to cancel the booking without any cost to yourself and if necessary we will refund any monies paid by you.
There is a small possibility that the price may have increased or decreased prior to the booking being confirmed by us and you will be informed of any changes and invoiced accordingly.
Amendments to Booking Contract
Should it be necessary to make any changes to your holiday package, we will advise you as soon as possible and provide an updated invoice. 
Any booking amendments may be subject to an administration fee.  Please contact us on 0844 8561921 begin_of_the_skype_highlighting              0844 8561921      end_of_the_skype_highlighting for details on how to make changes to your booking.  You will be required to provide written confirmation of any changes by Royal Mail Recorded Delivery, e-mail or fax, especially in the event of a cancellation.  These changes will come into effect on the date we receive this writing confirmation. In the event that you are cancelling your holiday package and you have already received flight tickets, these should be returned to us.
Once the booking is confirmed, invoiced and part or full-payment received, the occurrence of price changes is quite rare.  However it can happen and we will advise you as soon as possible and give you your available options as per these terms and conditions.
Some accommodation is priced according to the number of people per room.  Therefore, if any of you party cancels, the price of your holiday will be adjusted accordingly.  You may find that the cost per person increases if less people are travelling.  This extra cost is not classed as a cancellation charge and would not be covered under any travel insurance policy.
If you wish to cancel your accommodation booking within 10 weeks of your departure date the cancellation charge is 100% of the accommodation amount.
If you wish to cancel your accommodation more than 10 weeks from your departure date we will retain your deposit and charge an administration fee.
If you wish to change the accommodation requested we will do our utmost to assist you, however it may be necessary to charge an administration fee for any amendments.
If you are cancelling as a result of circumstances that may be covered under your insurance, please check your policy carefully as you may find that you can recoup any losses via your insurance.
It is not always permitted by the Carrier (Airline Company, Flight Provider or Tour Operator) to change the name on flight tickets.  However we will do all that we can to assist you if this is necessary.  Many Carriers treat name changes as cancellations and will charge accordingly which will be charged to you.  If your tickets have already been issued, any changes may result in you having to pay for the cancellation and buying a new ticket at the full cost.  The same may apply for changes to departure dates.  It may even be necessary to treat your entire booking as cancelled should your travel dates change.
Cancellation by Holidaymate
In the unlikely event that we have to change or cancel your accommodation, we will notify you immediately of the circumstances and where possible offer alternatives.  We will attempt to find you a suitable alternative of a similar or higher standard, although if not possible we may offer a lower standard of accommodation, whereby you will be refunded the difference in price where applicable.
If there is a major change, other than a ‘force majeure’ (see below), we will let you cancel your booking and we will refund any money paid to us.  Major changes are classed as a change to the resort destination or an offer to a lower standard of accommodation. Resort changes between Marmaris and Icmeler; Olu Deniz, Hisaronu and Ovacik or the Bodrum Peninsular resorts classed as minor changes and not subject to a refund policy.
Please be aware that we are not responsible for any flight delays, which are normally covered under your travel insurance.
Rarely, it may be necessary to advise you of a problem with your accommodation upon arrival.  In this case, we will make every attempt to provide you with a hotel of a similar or higher standard to the one you have booked.  In the event that we have to provide you with a hotel of a lower standard, the difference in price will be refunded where applicable.  We are unable to cancel your booking once you are in resort and are unable to compensate for events beyond our control.
Right to Decline
We reserve the right to decline any booking and will refund any money received from you in this instance.
Payment
When booking you will be asked to pay either a non-refundable deposit (including travel insurance if requested) with the balance becoming payable ten weeks prior to your departure date or the full amount if the holiday package departs within that time.
It is your responsibility to ensure that the final balance is paid by the date provided on your invoice as non-payment may result in the booking being cancelled, your deposit retained and any cancellation charges being levied against you.
We have provided you with a secure on-line payment service (SSL), which accepts the following debit/credit cards – Visa, MasterCard, Delta, Switch and Solo.  However the on-line facilities only allow payment via one card.  If you wish to pay using multiple cards please call our Sales Team on 0870 747 7147 begin_of_the_skype_highlighting              0870 747 7147      end_of_the_skype_highlighting.  Please note we do charge a small supplement for using these cards, but we do not charge any booking fee.
If you are paying by cheque, you must ensure that you allow sufficient time for the funds to clear.
ACCOMMODATION INFORMAITON
Accuracy of Accommodation Information
Accommodation is subject to availability.  Where necessary, an alternative will be arranged of a similar or higher standard.
We have done our utmost to provide an accurate description of our accommodations and the facilities available and supply it to you in good faith.  We will endeavour to advise you of any amendments, however we cannot be held responsible for incidents beyond our control.
The photographs and descriptions contained in this website show some facilities which may not be available, particularly during low season.  There may also be other circumstances where advertised facilities are not available.
You may find the general service facilities not to be of the same standard as in the UK – e.g. plumbing, electrics may not appear as sophisticated.  However this should not diminish your holiday enjoyment but add to your cultural experience.
Board Basis
BB      Bed and Breakfast only
HB      Bed, Breakfast and Lunch or Evening Meal
FB      Bed, Breakfast, Lunch and Evening Meal
AI      Normally as FB plus drinks – see notes below
SC      Self catering – room only.  Essential catering equipment provided but can be quite basic.  Bring anything you consider indispensible!
Room Sizes and Supplements
Room sizes vary considerably.  Some single rooms are a normal twin room size, but some can be specifically for one person and may be of a lower standard.
Some twin/double rooms can accommodate an extra bed, even 2 (ideal for families with small children), however they may be cramped.  Extra beds may be divan, foldaway, sofa or camp/bunk style beds. 
Family rooms also vary in size – some are one large room, others have a separate bedroom.  Please check with our Sales Team for further details.
Child Discounts
Any discounts given are normally based on 1 child sharing a twin room with 2 full fare-paying adults.
Infants
Infants under 2 years of age, up to and including the date of return flight, are given FREE accommodation and transfers.
Cots
Please request a cot at time of booking if required.  We will endeavour to accommodate your request but cannot guarantee one will be available in your room on arrival.  Hire fees for cots are usually payable locally directly to the hotel.
Exclusive Accommodation
As Holidaymate work with many accommodation suppliers in a variety of resorts, we cannot guarantee the age and nationality of the other guests staying at the hotels.  Where applicable, we may advise of any special facilities e.g. ideal for young families, disable facilities etc.
Star Ratings
We provide our own star rating for all our accommodation and not the official ratings given by Tourist Boards.  These are given in good faith as a guide to the standards and facilities of the accommodation.  We cannot be held responsible for guests not agreeing with our star rating, as we provide them only as a guide.
All Inclusive Facilities
All Inclusive facilities can vary from one hotel to another.  Some provide 24-hour drinks and entertainment/activities, but others may be limited by times available or subject to locally payable charges.  In most cases all your meals, local spirits, soft drinks, sports and other facilities are included in the price of your accommodation.   However, generally imported alcoholic drinks, special drinks, ice creams, snacks and motorised sports are not included.  Restrictions to the times of availability for food and beverages may also apply.  Please check with our Sales Team for full details.
Cleaning
Towels and bed linen are supplied in all accommodation and changed at least once a week.  Towels can vary in size and may be small.  Self-catering apartments provide maid service at least once a week.  (Staff will not do washing up).
Beach Towels
Please bring your own beach towels.  Please do not use the towels provided in your rooms for the pool or beach unless specifically allowed.
Food & Drink In Hotels
Most Hotels request that you do not bring food or drink from outside of the hotel into your rooms – please respect their wishes.  The management are within their rights to confiscate any products they find and/or charge you for the equivalent product based on hotel prices.
Breakages
Clients will be liable to pay for any damage or breakage to their accommodation, facilities or fixtures direct to the hotel.
Hotel Deposits
Some hotels may ask for a deposit on arrival.
Local Charges
Normally safety deposit boxes, mini-bars, telephone call and charges for some other facilities are payable locally.
Air Conditioning
Where air conditioning is available, it may be payable locally direct to the hotel.
Night Flights
All accommodation is booked from your date of departure from the UK to ensure your room is available on arrival.  Therefore when taking a night flight this constitutes the first night of your holiday. 
Vacating your Room
You will normally be required to vacate your room by midday (12 noon) on the last day of your holiday.  A Courtesy room for your luggage and changing facilities may be available, however you may be able to keep your room at a small charge (at the Manager’s discretion) should you be travelling on a flight overnight.  If you are on an All Inclusive Holiday you may find that the AI facilities finish at the time of your check out (e.g.12 noon).  This will have been taken into account in your holiday price.
Representatives
Included in the price of you holiday is the service of our local Representative, who will endeavour to visit your accommodation during your stay, although this may not always be possible.  If you need anything whatsoever, we are easy to Contract via the phone number displayed, or via the reception of your accommodation.  If you do not make your representative and local agent aware of any issue whilst in resort, we cannot deal with any compensation claims on your return to the UK.
Guests
Please note that only the passengers named on your booking invoice must occupy the accommodation we provide for you.  Please do not share or let anyone else stay with you in your room, without prior consent from the accommodation management or us.  If consent is sought from Holidaymate, we will advise the management of the accommodation of the arrangements.  Please do not invite strangers and possibly embarrass the staff, who are responsible for guarding the safety and security of yourself and other guests.
FLIGHT INFORMATION
Some airlines give discounts for children, and many charge just a nominal fee for infants under 2 who are required to sit on an adults lap and will not receive a separate baggage allowance.
You will be sent a copy of your Flight Operator’s terms and conditions with your airline ticket.  If you would like to see these prior to booking, please contact our Sales Team on 0844 8561921 begin_of_the_skype_highlighting              0844 8561921      end_of_the_skype_highlighting.
Most flights normally include return flights to your destination, airport taxes and passenger charges.  In-flight catering may be available and where applicable may require an additional payment.  When entering Turkey it is necessary to pay an Entry Visa Tax of £10 per person (including infants and children), which is not payable in advance.
Many airlines are now requesting Advanced Passenger Information (API) details before your flight, which may comprise of but not exclusive to the full passport details for each passenger travelling. Failure to comply with all requirements may result in delayed check-in, refused boarding or entry to the country you are entering. We will send you a notification if your airline requests this information and we will in turn forward this information to them on your behalf.
Baggage
Baggage Allowance on most charter flights is 15-20kg hold luggage and one small piece of hand luggage of under 5kgs; however many airlines now charge for hold luggage which will be advised on booking.  Full details can be found on your flight tickets and under the Operator’s terms and conditions. The majority of airlines will charge extra for excess baggage on check-in and may refuse luggage over a certain weight.
Flight Operator Codes
Please find below a list of some of the Flight Operator’s codes we work with.  If you check your flight number on your holiday booking invoice or flight ticket you can see which airline you will be flying with by the preceding letters of the flight number.
EZY – Easyjet
FTS – FlyThomasCookScheduled
MON – Monarch
OHY – Onur
SGX - Saga
TCX – Thomas Cook Airlines
TOM – Thomson Flights
This is subject to change without prior notice.
Flight Tickets
Your tickets are normally sent to you 7 days prior to departure.  If you are booking within 2 weeks of departure, a Ticket on Departure will be arranged and an administration charge of £10 - £12 will be levied.
Please check your tickets carefully for any flight time changes and check in times.  Please also check your name details are exactly the same as those on your passport as this is essential to allow you to board your flight.
Check in and Flight Times
Please ensure that you allow sufficient time to get to the airport at least 2 ½ - 3 hours prior to departure.
Return Flights
If you have booked a Flight Only product, it is imperative that you confirm your return flight times within 18 – 48 hours of the flight time displayed on your ticket.  We do not accept liability for customers who miss their flight due a flight change.
If you have booked a holiday package, we will inform our local agent of any flight changes that will affect you.  They will ensure that you are advised accordingly.  In the unlikely event that you do not hear from our agent or receive a fax notification of your transfer time to the airport, please contact them or us 24 hours prior to expected return flight departure time.
GENERAL BEHAVIOUR
As a guest in another country, it is only courteous to treat the local people and your fellow travellers with respect.  Should you disrupt or cause distress, are considered to be dangerous, abusive or threatening in any way to people or property, before or during your flight, in resort or to our staff or suppliers at any time, your holiday will be curtailed without notice.  Under these circumstances you cannot claim any compensation or refund and we may seek to recover any costs incurred directly from you, including legal costs.  In some cases you could face civil or criminal charges.
SPECIAL REQUESTS
Please note that any request you make will be accommodated where possible e.g. sea view, cots, wheelchair assistance etc.  However as they are only a request and do not form part of the Contract, we cannot make any guarantees and are not liable if the accommodation or airline cannot meet your request.
Many airlines or accommodation providers charge for these facilities under their own terms – please contact our Sales Team for further advice.
OTHER INFORMATION
Deep Vein Thrombosis (D.V.T.)
It has become well known in recent years that this serious condition may be aggravated by prolonged inactivity.  Although the chance of D.V.T. occurring during air travel is very low, we think it best to advise you to take precautions against it.  If you think you may be at risk, please contact your doctor before travelling e.g. if you are pregnant, have history of blood clots etc.  We recommend during your flight that you move your legs and feet at regular intervals, take a walk around and drink non-alcoholic drinks (alcohol can cause dehydration which may aggravate the problem).
If you have any pain and/or severe swelling in your lower leg (usually, but not always, where a blood clot initially forms), during or after your flight you should inform a member of the airline staff, our local staff, or in the event of your return journey, your doctor or hospital as soon as possible.
Water
Turkey - Water in considered safe to drink in some areas, but due to the different cleaning chemicals used in Turkey we recommend that you drink bottle water during your stay.  Water is often restricted and/or cut off in Turkey, especially in high season.  Most accommodation has water storage tanks to allow for this but you may find these smaller than in the UK.  It is therefore sensible to be careful with your water usage.
Solar Heating
Turkey – the majority of accommodation uses solar energy for heating the water, so you may find on cloudy days (luckily rare) that the water is cooler.  Some accommodations provide hot water generators but some small hotels may not.  We would therefore advise that you shower as early as possible.
Electricity
Turkey – 220v 2 pin adaptor plugs are required.  Sometimes electricity can be restricted and/or cut off, particularly in more remote areas.
WC
Turkey – Toilets in Turkey are of a normal standard, however most places will request that you do not flush away any toilet paper or other articles.  These should be placed in the waste bin normally provided.  Some accommodations do not have a shower tray or shower curtain in the bathroom – it is important to be extra vigilant on wet surfaces, especially with children.  Muslim people tend to wash in running water; we would therefore recommend you take your own washbasin plug with you, as you may not find one on arrival.
Building Works/Errata
Turkey - generally the Turkish authorities do not allow any major building work during the tourist season from May through to October. We cannot foresee any changes to this law, however we will advice you if necessary.
Security

Turkey - regrettably, you can find crime in just about any area of the world and although Turkey prides itself on its low crime rate, we would still advise that you look after yourself and your belongings carefully. We recommend you hire a safety deposit box on arrival at your accommodation for your valuables and only carry essential items. If you do unfortunately lose anything or have anything stolen, please contact your local Representative and obtain a report from the local police for insurance purposes. Without this we cannot guarantee your insurance claim being dealt with on your return to the UK.
National Holidays

Turkey - You may find that during your stay in Turkey there is a special celebratory holiday, which may affect the local banks and shops. Please check with you local Tourist Office if you think this may affect your holiday.
Weather

Turkey – generally has some fantastic weather and we try to advise the approximate temperatures and hours of sunlight for each resort. Please be careful when sunbathing, particularly between 11am and 3pm when the sun is at its strongest. Remember to use a high sun factor sun-cream throughout your holiday, especially for children.
Exchange Rate

Turkey - The value of the Turkish Lira changes constantly, sometimes within the same day, therefore we advise changing your money in Turkey rather than the UK for a better rate.
Health Recommendations

Pregnant women should contact their doctor before traveling. If you are over 28 weeks pregnant by your return date the majority of airlines will insist on a medical certificate proving you are fit to fly. Normally women over 32 weeks by their return flight date will not be able to fly by most airlines. Please check the terms of your particular Flight Operator or call our Sales Team on 0870 747 7147 begin_of_the_skype_highlighting              0870 747 7147      end_of_the_skype_highlighting for details.
Turkey - There are no legal requirements for vaccinations to Turkey at this time, however, if you have any concerns please contact your local health adviser.
Medical Conditions, Disabilities, Elderly or Very Young Passengers
It is imperative you advise us of any medical conditions, disabilities and/or the ages of any young or elderly passengers that may affect the enjoyment of your holiday. We will help you to arrange accommodation most suited to your needs along with any other special requirements and if requested, will arrange any necessary assistance i.e. wheelchair assistance at the airport etc. We cannot be held responsible for any situations arising of this nature if we are not forewarned. We also reserve the right for our local agent to refuse a booking of this sort to a particular accommodation they believe may be unsuitable for your requirements. The information we provide for each accommodation may not reflect the fact there may be areas of the accommodation which require extra care e.g. stairs leading to the pool area, inclined walkways etc. They will inform us immediately if there is an issue and between us we will offer you an alternative more suitable.
Events Beyond Our Control (Force Majeure)
In the event of any natural or man-made disaster, including but not exclusive to war, adverse weather, technical problems or other events beyond our control, we are not able to refund or give any compensation if we have to change or cancel your booking.
Complaints
We do appreciate that not everyone has the same expectations from their holiday. In the unlikely event that you wish to make a complaint you must make your Holidaymate Representative, the Local Agent’s Office or the Holidaymate office in the UK aware of the problem whilst in resort.  Failure to do so may jeopardize any claims you make. We must be given the chance to rectify the situation for you whilst in resort and should you not inform us we will not deal with your claim unless there is a valid reason why you did not tell us. You are entitled however to pursue your claim by other means. If you did let us know whilst in resort and we could not solve the matter for you by your return the UK, you must contact Holidaymate in writing within 28 days of your arrival date back to the UK. Failure to do so may jeopardize any compensation claim.
Disputes that we cannot agree upon can be referred to a special arbitration scheme offered by our licence holder, the Travel Trust Association. They offer this service as a cheaper and easier means of pursuing any claim you may have via documentation alone. Claims over £2,500 per person or £10,000 per booking and major physical injury and/or illness are not covered under this scheme and would have to be pursued elsewhere. Application for arbitration must be made within nine months of your return, unless there are special circumstances that they may take into consideration. Please note that information regarding complaints may be shared with other Tour Operators. You can alternatively put your claim through the hands of the Trading Standards office or UK Court system.
ESSENTIAL DOCUMENTATION
Travel Insurance

It is imperative that you have adequate travel insurance before travelling. We can provide this service for you on your request, but should you choose an alternative cover we will ask you to confirm this when booking. Guests who participate in any organized sport, water-sport or any activity which may be considered dangerous e.g. paragliding, do so at their own risk and may not be covered by their normal travel insurance. Please be aware that your Travel Insurance should cover you from your date of booking through to your return date to the UK, providing you with peace of mind should anything happen to you before or during your holiday. Please note that generally insurance is non-refundable and is excluded from any cancellation costs. We cannot be held liable for you not having adequate insurance cover or no cover at all.
Visas
At this current time any British passports holders must obtain a visa on arrival to Turkey (currently £10 per person, including infants) – this is payable in £sterling, notes only (no change is given) – Scottish notes are not accepted. Non-British passport holders must contact their own embassies for visa requirement details. We cannot be held responsible for anyone not being allowed to enter Turkey, as visa information is your own responsibility.
Passports
Please make sure you have a valid passport before travelling. We cannot be held responsible for invalid passports. At this time Turkey require at least 6 months validity from the time of your return journey. (See note about VISAS) All children, including infants should have their own passports if they are not already included on their parent’s passports. Children over 16 must have their own passport. Travel may be refused if the child’s date of birth on their passport is different to that on their flight ticket. Please also note that any initials on your passport must match your flight ticket exactly – please check your passport and tickets carefully for any discrepancies. We cannot be held responsible if you do not check the details and as a result, miss your flight.
We recommend you keep a copy of your passport number separately, in the unfortunate event you lose your original whilst abroad. This will help the British Consulate supply you with a temporary replacement at short notice. Please also allow plenty of time when applying for a new or replacement passport if necessary.
If you are a Non-British citizen, you should consult the Embassy of your destination country to ascertain their requirements for you to enter the country. Again, we cannot be held accountable for you not being allowed access to the flight or the country itself.
DON’T FORGET…
Before you travel, please remember to check your documentation carefully. Don’t forget to take your passport, flight ticket, travel booking information and Travel Insurance Policy with you.
MISCELLANEOUS INFORMATION
Website Accuracy
We believe the information found on this website to be correct at the time of publishing. However we withhold the right to change any information, including our terms & conditions and would ask that you check for any updated important information on re-entering this website.
Privacy Statement and Data Protection
We will do our utmost to protect your privacy and interests at all times. Any information we receive from you, including, but not exclusive to, your name, contact details, medical conditions or disabilities, special needs and requests etc. along with the details of all other members of your party will be collected by us whenever you contact us for information or making a booking request etc. You, as the lead name must have the consent from your party members to disclose any information you provide us with, you must have the authority to act on their behalf and have disclosed the contents of this Privacy Statement to them. The information you provide must be accurate at all times.
We may have to disclose the information you provide us with to our service providers (not just in the UK), i.e. the flight operator, overseas agent, insurance company etc. Only the necessary information they need to provide their services to you will be given for reasons of security and other purposes (if imposed by the government), we may have to disclose your details to the airline, airport authorities, e.g. customs and immigration.
We will not disclose your information to any other third-party outside of our own Company, Sister-Companies or for the purposes advised as above, unless it is deemed essential. For example: if we have to contact credit reference agencies etc. We reserve the right to do this without your consent.
We may contact you in the future with any special discounts or offers from time to time.
To the best of our knowledge we have taken every precaution to protect our computer systems, to keep your information safe and secure. However, we cannot be held responsible for unauthorized attempts to breach our security i.e. by computer hackers who may access our systems without our knowledge or consent and who may access your data accordingly.
Using this Website
You are permitted to save and/or print information within this site, provided they are used for personal and non-commercial purposes only.
We cannot be held responsible for any computer virus that may be downloaded to your computer whilst using this website or when downloading or receiving correspondence by email from us.
Any links connected to this website are for your information only. We do not accept responsibility for these links or their content and should you access them, you will be subjected to their own terms and conditions.
We do not guarantee this website will be constantly accessible or that the information will be error or virus free.
If you are not happy with or see any discrepancies within any of the information contained in this website, please contact us on customerservices@holidaymate.com– any feedback which can improve our customer services information would be valued.
Thank you for taking the time to read these details. For your convenience we will advise of the date we provide any updates to these terms and conditions below.