Holiday Mate Ltd TTA R8818 - registered address: 44 Napier Road, Tunbridge Wells, Kent TN2 5AT. Tel. 0870 747 7147 Fax. 0870 747 7148

Holidaymate has compiled the following information to enable you to make an informed decision on your choice of holiday or flight to Turkey. This essential reading contains our terms and conditions and other information that we deem important for you to take into consideration. We would ask you to read this guide carefully before booking, as we will assume you have read, understood and agreed with the following booking conditions before proceeding with the booking section of this site.

Holidaymate reserves the right to change any information contained within this website at any time, including these terms and conditions. We do our utmost to ensure the information is correct to the best of our knowledge, however, circumstances can change, i.e. Flight Operator's changing their flight times etc. Also, we rely on our suppliers for accurate details and use their information in good faith. We will endeavour to inform you of any important changes as soon as we are aware. However, we cannot be held responsible for matters beyond our control. We therefore would ask that you reread these terms if you have used this website before and we assume that you accept the changes made.

The words 'we', 'our' or 'us' are used when referring to Holidaymate Ltd.

The word 'holiday' refers to 'a holiday package (including flight, accommodation, transfer and ground staff services in holiday destination).

We are regarded in the Travel Industry as a Tour Organiser. Whereby, we provide Tour Operator / ATOL Flight provider airline flight seats (all with established Civil Aviation Authority bonds to protect you in the event of insolvency), organise accommodations, transfers and ground services with our own selected local agents in Turkey and Northern Cyprus. Any flights booked are subject to the Flight Operator's own booking conditions and the accommodation's are subject to our own terms.

Booking request and Contract

You may only use the booking service on this website if you are over 18 years of age and can lawfully enter into a contract under UK law. You as the lead-name on the booking request must have the authority to be responsible for booking and paying for any other passengers entered on the booking form. You will also be responsible for receiving any paperwork involved (including emails), notifying any other members of important information or updates and making changes on behalf of the rest of your party. When you book a holiday, flight or other travel service through us, our contract with you starts as soon as we confirm the booking request, either on-line through email, via verbal agreement on the phone, or by post, we will normally issue a confirmation notice by email, confirming receipt of your request. We will process your booking and provided everything is available on the terms you requested we will accept your booking and debit your debit / credit card according to your payment details. Once we have accepted this booking, confirmed the flight and/or holiday is available as per your request and received your full payment or deposit, depending on your booking request, we will then issue a confirmation invoice. Once we have entered into this contract, we are responsible to provide you with the travel arrangements you have requested and you are responsible for the payment. If we find there are changes in the price, flight details or the accommodation you have chosen becomes unavailable between your request and our confirmation to you, we will contact you within 24 hours with the new details and/or suitable alternatives. If cannot find anything suitable for your needs, you have the right to cancel the booking without any cost to yourself and if necessary we will refund any monies paid by you.

When you book your holiday or flight on-line, we will confirm your request by email and reserve them for you, thus we accept the booking as per the terms of this agreement. We will email you a confirmation notice itemising your request. Please contact us immediately if any of the booking information is incorrect. Within 7 working days we will issue a confirmation invoice showing any amount due, if applicable. Should there be any unforseen circumstances or changes made to your travel arrangements, we will advise accordingly along with an updated invoice. If you book within 7 days of your departure date or if there is not enough time to send a written confirmation, we will notify you by email to the address given on the booking request form. At this time a contract will exist between us. If you are booking within 3 days of your departure date we would ask you contact our office on 0870 747 7147 if you have not received an email from us within 12 hours. We do not accept responsibility for any booking requests made on-line that go astray. It is your responsibility to contact us if you do not have a response from any booking request made.

We reserve the right to decline any booking at this time and will refund any money received from you.

When booking you will be asked to pay either a non-refundable deposit including travel insurance if requested, with the balance payable ten weeks prior to your departure date or the full balance if the holiday or flight is within that time. Please ensure the final balance is paid by the date provided on your invoice, as non-payment may result in the booking being cancelled, your deposit retained and any cancellation charges made applicable (if you pay by cheque you must allow sufficient time for the payment to clear). We would ask that you check your final payment due date on your invoice carefully, as we are not always able to remind you ourselves and you could become liable for cancellation charges, where applicable.

Amendments
Any booking amendments may be subject to an administrative fee. Please contact us on 0870 747 7147 for details on how to make any changes to your booking. You will be required to provide written confirmation of any changes by recorded delivery, especially in the event of a cancellation, which will come into effect on the date we receive the confirmation letter, along with any flight tickets, if already sent to you.

Payments
We have provided you with a secure on-line payment service (SSL), which accepts the following credit / debit cards: Visa, Mastercard, Delta, Switch and Solo, however you may only use one credit card per transaction. Please call our sales team on 0870 747 7147 if you wish to use multiple cards or other forms of payment. Please note we do charge a small supplement for using these cards, but we do not charge any booking fee.

Holiday prices
The prices displayed on our holiday accomodation searches are in pounds sterling, based on two full fare paying adults sharing a twin room facility, or the event you request an apartment, is per apartment. All booking requests are subject to availability and we reserve the right to change them at any time.

When you complete and confirm a booking request, there is a small possibility that the price quoted may have increased or decreased by the time we can confirm your booking. The price of a flight and it's availability can change within minutes for a number of reasons including fuel charge increases, airline surchanrges, government taxes, demand etc. We will let you know of any changes and invoice accordingly, where applicable.

Once the booking is confirmed, invoiced and paid for(either in full or part-paid), the chance of there being a change of price is quite rare, however, it can happen and we will advise as soon as we know and give you your available options, as per these terms and conditions.

ACCOMMODATION INFORMATION

Accommodation Accuracy
We have done our utmost to provide an accurate description of our accommodations and the facilities available. We will endeavour to advise of any amendments should we be aware of a change, however, we cannot be held responsible for incidents beyond our control. We obtain our information from various sources, i.e. our overseas agents, accommodation owners and other suppliers. We supply this information to you in good faith and believe it to be accurate to the best of our knowledge at the time of publishing this website. The photographs and descriptions contained in this website show some of the facilities (some of which may be payable locally), however, during the early and late parts of the season in particular, some of these may not be available due to lack of demand. Also there may be other circumstances when advertised facilities may not be open or available for whatever reason ranging from bad weather, maintenance, national holidays, etc.

You may find the general service facilities not to be of the same standard as in the UK . For example: plumbing, electrics, etc. may not appear as sophisticated; or different standards of hygiene and safety may not be as you are used to. However, this should not diminish your holiday enjoyment, but add to the quaintness of the Turkish way of life and the realisation that some cultures are happy to live in a non-materialistic manner.

Accommodation Availability
Accommodations are subject to availability. Where necessary, an alternative will be arranged of a similar or higher standard.

Price
The prices quoted are based per person; per night; with two full fares paying people sharing a twin room; unless otherwise stated.

Board Basis:
BB - Bed & Breakfast only
HB - BB & lunch or evening meal
FB - Breakfast, lunch and evening meal
AI - Normally FB plus drinks - see notes about All Inclusive
SC - Self-catering room only - essential catering equipment provided, but generally quite basic facilities provided and equipment limited. Don't forget to bring your essentials.

Room Sizes and Supplements
All rooms vary in size -
Some single rooms are a normal twin room size, but some can be specifically for one person and may be of a lower standard.
Some twin/double rooms can accommodate an extra bed, even 2 (ideal for families with young children). However, they could be cramped and the beds could be divan, foldaway, sofa bed , camp or bunk style.
Family rooms do vary in size: some are just one room and others can have a separate bedroom. Please note beds can be divan, foldaway, camp, sofa bed or bunk style. Please check with our sales staff for further details.

Child Discounts
Any discounts given are based on one child sharing a twin room with 2 full paying adults.

Infants
Infants under 2 years of age (must be under 2 by date of return flight) are given FREE accommodation and transfers

Cots
Please request on booking if you require a cot. We will endeavour to accommodate you, but cannot guarantee one will be available in your room on arrival. Please note: You normally have to pay for this facility direct to the hotel on arrival.

Exclusive Accommodations
As Holidaymate work with many accommodations in a variety of resorts, we cannot guarantee the age and country of origin of the other guests staying at the hotels. Where applicable, we may advise of any special facilities i.e. ideal for young families, disabled facilities etc.

Star Ratings
We provide our own star rating for all our accommodations and not the official rating given by the Ministry of Tourism in Turkey and Northern Cyprus . These are given in good faith as a guide for what we believe the standard of the accommodation and its facilities. We appreciate that not everyone has the same taste, standards and expectations, but trust we are giving a fair account based on the information we have checked ourselves or been provided by our suppliers. We cannot be held responsible for guests not agreeing with our star ratings, as they are only a guide.

All Inclusive Facilities
All Inclusive facilities can vary within hotels. Some provide 24 hour drinks, entertainment and other activities, but others may be limited or have certain times where facilities are available and extra activities may be payable locally. In most cases all your meals, local spirits, soft drinks, sports and other facilities are included in the price of your accommodation. Generally however, imported alcoholic drinks, special drinks, ice creams, snacks and motorised sports are not included. Restrictions to the opening times of food and beverages may also apply. Please check with our sales staff for full details.

Cleaning
Towels and bed linen are supplied by all accommodations and changed at least once weekly. (Towels can vary in size and may be small) Self-catering apartments provide maid service at least once weekly. (Please note: the cleaning staff will not do your washing up.)

Beach Towels
Please bring your own beach towels. Please do not use the towels provided in your rooms for the pool or beach, unless specifically advised. (May be available in some AI accommodations)

Food & Drink In Hotels
Most hotels request you do not bring food or drink from outside into your rooms - please respect their wishes.

Breakages
Clients will be liable to pay for any damage or breakages to their accommodations or its facilities direct to the hotel.

Hotel Deposits
Some hotels may ask for a deposit on arrival.

Local Charges
Normally safety deposit boxes, Mini-bars, Telephone calls and other facilities are payable locally

Air-Conditioning
Where available, may be payable locally direct to the hotel, unless advised otherwise.

Facilities
Facilities can vary within accommodations and resorts and at different times of the season. Sometimes, some facilities may not be available during low season.

Night Flights
All accommodations are booked from your date of departure from the UK , to ensure your room is available on arrival. Therefore, on a night flight, this will be constituted as the first night of your holiday and means you may have to vacate your room, as per the below 'Vacating your room' paragraph.

Vacating your room
You will normally be required to vacate your room by midday ( 12:00 noon ) on the last day of your holiday. A courtesy room may be provided for your luggage and changing facilities, subject to availability. However, you may be able to keep your room at a small charge (at the hotel manager's discretion), should you be travelling on an overnight flight. If you are on an All Inclusive holiday, you may find that the AI facilities finish at the time of your check out (i.e. Midday ). This will have been taken into account in your holiday price, if this is the case.

Representatives
Included in the price of your holiday is our local representative's services. We will endeavour to visit your accommodation during your stay, although this may not always be possible at the times you are there. If you need anything whatsoever we are easy to contact via your accommodation's reception, should our contact numbers not be clearly displayed. If you do not make your representative and local agent aware of any issue whilst in resort, we unfortunately cannot deal with any compensation claims on your return to the UK .

General Behaviour
As a guest in another country, it is only courteous to treat the local people and fellow travellers with respect. If you disrupt or cause distress, are considered to be dangerous, abusive or threatening in any way to any people or property, before or during your flight, in resort or to our staff or suppliers at any time, your holiday will be curtailed without prior notice. Under these circumstances you cannot claim any compensation or refund for your behaviour and we may seek to recover any costs incurred direct from yourself, including legal costs. In some cases you may even face civil or criminal charges.

Please note: The accommodations we provide for you must only be occupied by the passengers named on your booking invoice. Please do not share or let anyone else stay with you in your room, without prior consent. Please do not invite strangers and possibly embarrass the staff, who are only protecting your own and the other guests safety and security.

We would also ask you to respect their wishes in the case of the taking of food and drink into your rooms (except for self catering holidays). The management can use their right to confiscate any products they find and/or charge you for the equivalent product based on the hotel price.

Special Requests
Please note that any requests you make will be accommodated if possible. E.g. sea view or cot etc. in your accommodation, special meals or wheelchair assistance at the airport. However, as they are only a request we cannot make any guarantees and are not liable if the accommodation or airline cannot meet your request.

Should you amend or cancel your booking
Some accommodations are priced according to the number of people per room. Therefore, if any of your party cancels, the price of your holiday will be adjusted accordingly. You may find the cost per person increases if less people are travelling. This extra cost is not classed as a cancellation charge, therefore would not be covered under any Travel Insurance Policy.

If you wish to change the accommodation requested, we will do our utmost to assist you, however, we may charge an administrative fee for any amendments.

If you wish to cancel your accomodation booking within 10 weeks of your departure date - the cancellation charge is 100%.

If over 10 weeks from your departure date - we will retain your deposit and charge as per the following cancellation costs:

If you are cancelling as a result of something that may be covered under your insurance. Please check your Policy carefully, as you may find that you can recoup any losses via your insurance.

Should we amend or cancel your booking

In the unlikely event that we have to change or cancel your accommodation, we will notify you immediately of the circumstances along with an offer of alternative options. We will attempt to find you a suitable alternative of a similar or higher standard, although if not possible we will offer a lower class of accomodation and refund the difference in price, along with our compensation amount, as per the table below. If there is a major change other than a 'force majeure' (see our paragraph - events beyond our control', we will let you cancel your booking and we will refund any money paid to us, along with a reasonable compensation payment as per below, depending on the amount of days before your departure due date: (please note: these payments are based per full price paying person - any child who has not paid the full price will receive a pro-rata percentage of the compensation payment. Free child places and infants do not receive any compensation. ) Major changes consist of a change to the resort destination or an offer to a lower standard of accommodation. (Resort changes between Marmaris and Icmeler, Olu Deniz, Hisaronu and Ovacik, or the Bodrum Peninsula resorts are not classed as major changes). Please also note: minor changes will not be compensated, e.g. as per the above resort changes, accommodation changes to a similar or higher standard etc. Please be aware that we are not responsible for any flight delays, which are normally covered under your Travel Insurance.

0-14 days: £20 per person

15-28 days: £15 per person

29-42 days: £10 per person

More than 42 days: no compensation payable

Please note these payments do not affect your statutory or legal rights.

Changes made on arrival
Should we be faced with a problem to your accommodation before you arrive we will let you know immediately. However, unfortunately circumstances can force us to have to advise you on arrival of your holiday. In this case, we will make every attempt to provide you with an accommodation which is of a similar or higher standard to the one you booked. In the event that we have to provide you a hotel of a lower standard or category, we will redund the difference in cost and compensate you, as per the scale given above. We are unable to cancel your booking once you are in resort and we cannot be held responsible to compensate for any events beyond or control.

Bookings made within 10 weeks of the departure date
Should you book a last minute holiday, a contract exists when a verbal confirmation is given over the phone. Any extra accommodations we have available whose descriptions are not included on this website may be on offer for such bookings. As these may be properties previously unknown to us, we have accepted their information in good faith. We are only responsible for the description we supply on the booking invoice or verbally on the phone.

FLIGHT INFORMATION (including flight only bookings)

Flight prices
Flight prices quoted are in pound sterling, based on an adult seat price and include the VAT on flights within the EC.

We have access to a wide variety of Flight Operator's flight details, which are updated on a regular basis. Therefore, the flight details may change from you requesting your booking to the time of us confirming the booking. The flight price may decrease or increase; it may even be changed or cancelled due to lack of demand etc. We are not responsible for any changes the Flight Operator makes to their flight availability or prices. We will inform if there is any change to your flight request within 24 hours, time permitting.

We cannot guarantee the flight times on this website will not change. Your actual flight time will be printed on your ticket itself. Night flights are considered to be be flights which leave the UK between the hours of 22:00 - 06:00 or arrive in the UK between the hours of midnight 00:00 - 06:00.

Generally, the basic flight price does not increase once booked and a confirmation invoice sent to you, but some Flight Operator's reserve the right to charge extra taxes etc, or increase the ticket price. In the event this happens we cannot be held responsible. However, we will advise of any change, which may affect your booking and assist accordingly.

Some airlines give discounts for children and many give a nominal charge for infants under 2 (must be under 2 years of age on the return date), who are required to sit on an adults lap and are not provided with their own seat or baggage allowance.

You will be sent a copy of your Flight Operator's flight terms and conditions with your airline ticket. If you would like to see their terms beforehand, please contact our office on 0870 747 7147 for assistance.

Most flights normally include:

Return flights to your travel destination, in-flight catering, which may require payment. We will advise on booking your flight.

Airport taxes and passenger charges, excluding £10 per person (including infants) entry visa tax on entering Turkey .

Baggage allowance on most charter flights is 20kgs and one small piece of hand luggage of under 5kgs. Full details can be found on your flight tickets and under the operator's terms and conditions.

Most airlines will charge extra for excess baggage and Ticket on Departure collection. You will have to pay extra for any insurance and the entry visa to Turkey , as advised above. You will be advised in advance for any extra charges being made applicable.

Once your flight has been booked the price is guaranteed unless there are events beyond the Flight Operator's control - please refer to section 'events beyond our control'.

Flight Operator codes
Please find below a list of some of the Flight Operator's code we work with. If you check your flight number on your holiday booking invoice or flight ticket you can see which airline you will be flying with by the proceeding letters of the flight number. (This is subject to change without prior notice)

AMM - First Chice Airways, MYT - My Travel, BY - Britannia, MON - Monarch; OHY - Onur Air; PGT - Pegasus, TCX - Thomas Cook Airlines

Special requests
Some airlines will allow you to pre-book seats, give wheelchair assistance, and provide infant facilities or special dietary meals, for example. Many of these facilities are chargeable under the airlines own terms. Please advise on booking or contact us on 0870 747 7147 for assistance.

Receiving your flight ticket
Your tickets are normally sent to you two weeks prior to your departure, unless you are booking within that time. In such cases we will arrange for you to collect your tickets at the airport on your departure date, with an administrative charge of 10 pounds, where applicable. Please check your tickets carefully for any flight time changes and the terms of check-in etc. Please also check your name details are exactly the same as those of your passport, as this is essential to allow you to board your flight.

Check-in and flight times
Please check all the details of your flight ticket carefully and make sure you allow sufficient time to get to the airport at least 2-2.5 hours before your flight time.

If you change any details on your flight
To change the name on flight tickets is not always permitted by the Carrier (Airline Company, Flight provider or Tour Operator); however, we will do our utmost to help. Most Carriers treat name changes as cancellations and will charge accordingly, which will then be charged to you. If your tickets have already been issued, any changes made may result in you having to pay for the cancellation and buying a new ticket at the full cost. The same may apply for departure date changes. In fact, we may have to treat your original booking as cancelled if you want to travel on another day.

If you cancel your flight
If you wish to cancel your flight or any other member of your party's, you as the lead name must confirm this in writing by recorded delivery, email or fax to our Administrative Department at the address on your booking invoice. You must also call our office on 0870 747 7147 to confirm these details. The cancellation will take affect from the date we receive written notice and forward these details to the Flight Operator, as you are liable under their own terms and conditions. If you cancel after we have confirm your booking, you will be liable for any losses we have incurred in providing this booking for you.

Cancellaton charges increase the nearer your departure date you are, as it becomes more difficult to recover any costs we may have incurred. If you cancel for any reason covered under you travel insurance, you should be able to recover your cancellation charges.

If you cancel within 10 weeks of your departure date - the cancellation charge is 100%, unless we can recover any losses we have incurred.

If you cancel over 10 weeks from your departure - you will lose your deposit and be charged according to the Flight Operator's own terms.

If your flight is changed
We will advise you of any changes in the unlikely event that the Flight Operator have to make any changes to your flight details after your booking has been confirmed. Usually they would only be minor changes which they will inform us before your departure date, time necessitating. Flight times and carriers can be subject to change - confirmed details will be sent with your tickets - please check your tickets carefully and follow the information enclosed. If there are any major changes, we will advise you of the circumstances dictated per the Flight Operator's terms.

Reconfirming your flight
If you have booked a flight only product, it is imperative you confirm your return flight within 18-48 hours of the flight time displayed on your ticket. We do not accept liability for customers who miss their flight due to a flight change.

If you have booked a holiday package, we will inform our local agent of any flight changes that will affect you. They in turn will make sure you are advised accordingly. In the very unlikely event you do not hear from our agent or receive a fax notification of your transfer time to the airport, please contact them or us within 24 hours of your flight departure time.

Deep Vein Thrombosis (D.V.T)
It has become well-known in recent years that this serious condition may be aggrevated by prolonged inactivity. Although the chance of DVT occuring during air travel is very low, we think it best to advise you to take precautions against it. If you think you may be at risk, please contact your doctor before travelling ie. If you are pregnant, have a history of blood clots etc. We recommend during your flight you move your legs and feet at times, take a walk around and drink non-alcoholic drinks (alcohol can cause dehydration which may aggravate the problem).

If you have any pain and/or severe swelling in your lower leg (usually, but not always, where a blood clots forms initially), during or after your flight you should inform a member of the airline staff, our local staff, or in the event of your return journey: your doctor or hospital, as soon as possible.

GENERAL IMPORTANT INFORMATION

Water
Water is considered safe to drink in some areas, but due to the different cleaning chemicals used in Turkey, we recommend you drink bottled water during your stay. Water is often restricted &/or cut off in Turkey, especially in the high season. Most accommodations have water storage tanks to allow for this, but you may find these smaller than the UK. Therefore, please be careful with your water usage.

Solar heating
The majority of accommodations use solar energy for heating the water, so you may find on cloudy days (luckily rare) that the water is cooler. Some accommodations provide hot water generators, but some small hotels may not, so we advise you to take a shower as early as possible.

Electricity
220v 2-pin adapter plugs are required. Sometimes electricity can be restricted &/or cut off, especially in more remote and basic areas.

WC
Toilets in Turkey are of a normal standard, however, most places will request that you do not put any toilet paper or other articles down the toilet, but place them in the waste bin normally provided.
Some accommodations do not provide a shower tray or shower curtain in the bathroom. In these cases we advise you to be extra vigilant on wet surfaces, especially with children. (This also goes for the poolside).
Muslim people tend to wash in running water only; we would therefore recommend you take your own washbasin plug with you, as you might not find one on arrival.

Building Works /Errata
Generally the Turkish authorities do not allow any major building work during the tourist season from May through to October. We cannot foresee any changes to this law, however, we will advise of any information once known to us.

General Behaviour
As a guest in another country, it is only courteous to treat the local people and fellow travellers with respect. If you disrupt or cause distress, are considered to be dangerous, abusive or threatening in any way to any people or property, before or during your flight, in resort or to our staff or suppliers at any time, your holiday will be curtailed without prior notice. Under these circumstances you cannot claim any compensation or refund for your behaviour and we may seek to recover any costs incurred direct from yourself, including legal costs. In some cases you may even face civil or criminal charges.

Security
Regrettably, you can find crime in just about any area of the world, although Turkey prides itself on its low crime rate. However, we would still advise that you look after yourself and your belongings carefully. We recommend you hire a safety deposit box on arrival at your accommodation for your valuables and only carry essential items. If you do unfortunately lose or have anything stolen, please contact your local representative or agent office and obtain a report from the local police for insurance purposes. Without this we cannot guarantee your insurance claim being dealt with on your return to the UK .

National Holidays in Turkey
You may find that during your stay in Turkey there is a special celebratory holiday, which may affect the local banks and shops. Please check with you local Tourist Office if you think this may affect your holiday.

Weather
Generally, Turkey has some fantastic weather and we try to advise the approximate temperatures and hours of sunlight for each resort. However, the heavens have their own laws and sometimes do some unpredictable things!

Please be careful when sunbathing, particularly during the hours of 11:00-15:00 when the sun is at its strongest. Remember to use a high sun factor sun-cream throughout your holiday, especially advisable when traveling with children.

Exchange Rate
The value of the Turkish Lira changes constantly, sometimes within the same day, therefore we advise changing your money in Turkey rather than the UK for a better rate.

Health recommendations
There are no legal requirements for vaccinations to Turkey at this time, however, if you have any concerns please contact your local health adviser.

Pregnant women should contact with their doctor before traveling. If you are over 28 weeks pregnant by your return date the majority of airlines will insist on a medical certificate proving you are fit to fly. Normally women over 32 weeks by their return flight date will not be able to fly by most airlines. Please check the terms of your particular Flight Operator or call us on 0870 747 7147 for details.

Medical conditions, disabilities, elderly or very young passengers

It is imperative you advise us of any medical conditions, disabilities and/or the ages of any young or elderly passengers that may affect the enjoyment of your holiday. We will help you to arrange an accommodation most suited to your needs along with any other special requirements and if requested, will arrange any necessary assistance i.e. wheelchair assistance at the airport etc. We cannot be held responsible for any situations arising of this nature if we are not forewarned. We also reserve the right for our local agent to refuse a booking of this sort to a particular accommodation they believe may be unsuitable for your requirements. The information we provide for each accommodation may not reflect the fact there may be for example, stairs leading to the pool area, inclined walkways etc. They will inform us immediately if there is an issue and between us we will offer you an alternative more suitable.

Events Beyond Our Control ( Force Majeure )
In the event of any natural or man-made disaster, including but not exclusive to war, adverse weather, technical problems or other events beyond our control, we are not able to refund or give any compensation if we have to change or cancel your booking.

Complaints
We do appreciate that not everyone has the same tastes and expectations from their holiday. In the unlikely event that you wish to make a complaint you must make your Holidaymate Representative, the Local Agent's Office or the Holidaymate office in the UK aware of the problem whilst in resort, else you may jeopardize any claims you make. We must be given the chance to rectify the situation for you whilst in resort and should you not inform us we will not deal with your claim unless there is a valid reason why you did not tell us. Although by all means you can pursue your claim by other means. If you did let us know whilst in resort and we could not solve the matter for you by your return the UK , you must contact Holidaymate in writing within 28 days of your arrival date back to the UK . Failure to do so may jeopardize any compensation claim.

ESSENTIAL DOCUMENTATION

Travel Insurance
It is imperative you have adequate travel insurance before travelling. We can provide this service for you on your request, but should you choose an alternative cover, we will ask you to confirm this when booking. Guests, who participate in any organised sport, water-sport or any considered dangerous activity e.g. paragliding, do so at their own risk and may not be covered by their normal travel insurance. Please be aware that your Travel Insurance should cover you from your date of booking through to your return date to the UK , providing you with peace of mind should anything happen to you before or during your holiday. Please note: generally insurance is non-refundable and is excluded from any cancellation costs. We cannot be held liable for you not having adequate insurance cover or no cover at all.

Visas
At this current time any British passports holders must obtain a visa on arrival to Turkey (currently £10 per person, including infants - this is payable in English pound notes only (no change is given) - Scottish notes are not accepted). Non-British passport holders must contact their own embassies for visa requirement details. We cannot be held responsible for anyone not being allowed to enter Turkey , as visa information is your own responsibility.

Passports
Please make sure you have a valid passport before travelling. We cannot be held responsible for invalid passports. At this time Turkey require at least 6 months validity from the time of your return journey. (See note about VISAS) All children, including infants should have their own passports if they are not already included on their parent's passports. Children over 16 must have their own passport. Travel may be refused if the child's date of birth on their passport is different to that on their flight ticket. Please also note: any initials on your passport must match your flight ticket exactly - please check your passport and tickets carefully for any discrepancies. We cannot be held responsible if you do not check the details and as a result, miss your flight.

For you information: We recommend you keep a copy of your passport number separate, in the unfortunate event you lose your original whilst abroad. This will help the British Consulate supply you with a temporary replacement at short notice. Please also allow plenty of time when applying for a new or replacement passport if necessary.

If you are a Non-British citizen, you should consult the Turkish Embassy as to their requirements for you to enter the country. Again, we cannot be held accountable for you not being allowed access to the flight or the country itself.

Don't forget

Before you travel, please remember to check your documentation carefully. Don't forget to take your passport, flight ticket, travel booking information and Travel Insurance Policy with you.

MISCELLANEOUS INFORMATION

Website Accuracy
We believe the information found on this website to be correct at the time of publishing. However we withhold the right to change any information, including our terms & conditions and would ask that you check for any updated important information on re-entering this website.

Privacy statement and data protection
We will do our utmost to protect your privacy and interests at all times. Any information we receive from you including, but not exclusive to: your name, contact details, medical conditions or disabilities, special needs and requests etc. along with the same as the above for all other members of your traveling companions will be collected by us whenever you contact us for information or making a booking request etc. You, as the lead name must have the consent from your traveling companions to disclose any information you provide us with, you must have the authority to act on their behalf and have disclosed the contents of this Privacy Statement to them. The information you provide must be accurate at all times.

We may have to disclose the information you provide us with to our service providers (not just in the UK ), i.e. the flight operator, overseas agent, insurance company etc. Only the necessary information they need to provide their services to you will be given for reasons of security and other purposes (if imposed by the government), we may have to disclose your details to the airline, airport authorities, e.g. customs and immigration.

We will not disclose your information to any other third-party outside of our own Company, Sister-Companies or for the purposes advised as above, unless it is deemed essential. For example: if we have to contact credit reference agencies etc. We reserve the right to do this without your consent.

We may contact you in the future with any special discounts or offers from time to time.

To the best of our knowledge we have taken every precaution to protect our computer systems, to keep your information safe and secure. However, we cannot be held responsible for unauthorized attempts to breach our security i.e. by computer hackers who may access our systems without our knowledge or consent and who may access your data accordingly.

Using this website
You are permitted to save and/or print information within this site, provided they are used for personal and non-commercial purposes only.

We cannot be held responsible for any computer virus that may be downloaded to your computer whilst using this website or when downloading or receiving correspondence by email from us.

Any links connected to this website are for your information only. We do not accept responsibility for these links or their content and should you access them, you will be subjected to their own terms and conditions.

We do not guarantee this website will be constantly accessible or that the information will be error or virus free.

If you are not happy with; or see any discrepancies within any of the information contained in this website, please contact us on info@holidaymate.com - any feedback which can improve our customer services information would be valued.

Thank you for taking the time to read these details. For your convenience we will advise the date below that Holiday Mate makes any updates to these terms and conditions.