We are different than any other holiday company selling Turkish products. We pride ourselves in knowing Turkey better than anyone else. We are unique we have our very own state of the art purpose built office in Hisaronu. Our customers visit our offices daily either to book, re-book or just to give feedback. We provide a very personal, warm and friendly service to all our customers. Our members of staff (both Turkish and English) are very passionate about Turkey they are either from Turkey or live in Turkey.
Refund Terms and Conditions
You are eligible for a price-difference refund if your request meets the following criteria
The holidaymate.com refund guarantee applies only to internet retailers that have the identical holiday package to Turkey immediately available and is priced accurately. The holiday offer must be the identical product including the hotel, destination and Flight Operator. Also, please note that for some flights there are often different types of tickets within the same flight, for example: some tickets can be cancelled or transferable whereas others cannot; some tickets are for different classes (e.g. business, economy, etc) and can be priced differently within the same flight and are classed as different products. Therefore Holidaymate will only match the price for identical flight products. Please send a copy of your flight itinerary to assist our enquiries.
When requesting a price difference refund, please be aware that prices will be compared on the following criteria: The holidaymate.com price difference refund is limited within only 24 hours from the confirmation of the booking of the holiday product or service and must be valid for the same address. Prices are compared on holiday price and value where comparisons include the accommodation, flights, plus handling and any extra charges when calculating the competitor's total price.